![]() Press the Windows key + R, type regedit in the Run box, and press Enter.Follow the prompts in the wizard, and when you’re done, restart Outlook. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. On the Email tab, choose your account (profile), and then choose Repair. You can easily undo unwanted changes if anything goes wrong by restoring the backup. Choose Account Settings > Account Settings. ![]() Hence, we strongly recommend backing up your PC’s Windows Registry before you proceed. Note: Making incorrect changes to the Windows Registry or deleting important registry keys can cause some Windows components to stop working. I deleted the outlook app and I deleted my email from the iPhone mail app and reinstalled and that did not fix this issue. An inactive NCIS also prevents Windows from downloading or installing updates.įollow the steps below to verify the status of your computer’s Network Connectivity Status Indicator (NCSI). The message appears that it cannot connect to the server, I also tried using the Outlook app and it will not refresh there either, and I used safari to search and log into outlook and my mailbox will not update anywhere. I have checked in the server that my account has 'IMAP Enabled' And i have run the next command in my linux server: openssl sclient -crlf -connect :993 -quiet. Step 3: Under Email, select the account you’re having. Step 2: In the Info tab, click on Account Settings and select Account Settings. ![]() So far im unable to login to test te account. Step 1: Open Outlook and click on the File menu at the top. Disabling the NCSI on your computer will trigger the “We are unable to connect right now” error in Microsoft Outlook and other Office 365 apps. Im testing the IMAP connection to the server 993 using 'openssl' tool. The Network Connectivity Status Indicator (NCSI) helps Windows determine whether your computer successfully connects to the internet. Boot Outlook 365 in Safe Mode and (attempt to) Re-Add the work email account via Outlook > File > Account Settings > Account Settings > New. Open Outlook again and check if you can sign in or activate Outlook with your Microsoft account.Įnable the Network Connectivity Status Indicator (NCSI)
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